McKenzie Quarles

Professional Summary

Highly motivated and results-driven professional with expertise in AI evaluation, customer relations, and project management. Strong background in analyzing complex data, leading cross-functional teams, and streamlining workflow processes to maximize efficiency. Passionate about leveraging technology and problem-solving to drive innovation and operational success.

Experience

Outlier.AI – AI Writing Evaluator (Remote, April 2024 - Present)

Conduct high-level analysis of AI-generated content, ensuring factual accuracy, clarity, and ethical considerations.
Develop evaluation frameworks to enhance AI response capabilities across multiple disciplines.
Collaborate with AI researchers to improve content moderation strategies and bias detection.

IMPB, LLC – Sales and Inventory Manager (February 2022 - February 2025)

Led customer engagement for 2000+ daily interactions, implementing sales strategies that increased retention rates.
Optimized event booth design for maximum visibility and efficiency, improving inventory turnover.
Negotiated partnerships with convention showrunners, securing prime locations and operational resources.

Unicorn Hair and Medspa – Virtual Assistant, Customer Sales Rep. (Remote, April 2023 - June 2023)

Managed and facilitated over 150+ daily customer interactions, improving customer service response time.
Designed automated scheduling workflows to streamline appointment coordination.
Compiled customer data to generate analytical reports, informing executive decision-making.

Skills & Expertise

AI Model Evaluation & Data Analysis
Customer Relationship Management & Communication
Project Planning & Execution
Data-Driven Decision Making
Mechanical Engineering Principles (Aerodynamics, Automotive Materials)
Microsoft Office Suite, Google Suite, Adobe Creative Cloud
CRM Software (Podium, Slack, Vagaro, Privyr)

Leadership & Awards

Japanese Student Association – Collegiate President (August 2021 - May 2022)

Directed a 20+ member team to organize high-impact cultural events with 500+ attendees.
Facilitated cross-organization collaborations to enhance student engagement and participation.
Developed tutoring and mentorship programs that boosted student academic performance by 25%.

Technology Student Association – Two-Time National Champion (2018, 2019)

Designed, engineered, and competed in CO2-powered car racing competitions at the national level.
Mastered aerodynamics and automotive materials, applying engineering principles to performance optimization.
Demonstrated critical thinking and problem-solving skills in high-stakes competition environments.

Education

University of Houston (Houston, TX, Current Student)

Bachelor of Science in Technology Leadership and Innovation Management, Cullen College of Engineering